Frequently Asked Questions - Strictly Vintage

Frequently Asked Questions

I'm Not Sure If My Items Are of Any Value?

If in doubt the simplest way to find out if your items are of interest is to send us some photos, email contact@strictly-vintage.com they can be group photos but please make sure they are in focus, nice & clear.

Can I Send You Photos First?

YES, this is a great option we can tell you if your items are what we are looking for, email contact@strictly-vintage.com  they can be group photos but please make sure they are in focus & nice & clear.

Can I Speak To Someone?

Absolutely, if you have any questions please call us FREE on 0800 368 9176. Our lines are open Monday to Friday 10am – 5pm.

Alternatively you can email us at contact@strictly-vintage.com

Can You Value My Items Before I Send Them?

Unfortunately not, this is because many factors go into valuing an item, weights, measurements, hallmarks, condition etc . Our valuers need to physically handle an item to appraise it accurately.

Sending Your Items

How Can I Send My Items?

Simple…. 2 easy ways which are both pre paid at no cost to you:

1. Use the grey royal mail special delivery plastic mailer bag for items up to 2kg fully tracked & insured up to £2500. Please keep your receipt for proof of postage.

The Post Office will accept the parcel at no cost to you.

OR

2. For heavier & bulkier items attach the pre printed parcel force label to a strong box, for up to 30kg tracked & fully insured up to £500. Please keep your receipt for proof of postage.

The Post Office will accept the parcel at no cost to you.

IMPORTANT – PLEASE MAKE SURE YOU INCLUDE THE SIGNED & COMPLETED CONSENT FORM IN WITH YOUR ITEMS, FAILURE TO DO SO MAY DELAY YOUR PAYMENT

How Do I Arrange A Home Collection?

If you can’t take your box to the Post Office we also offer a free, tracked and insured Parcelforce home collection service. To book a collection you can contact us via email or telephone or use the contact us page. You do not need a label for this the collection driver will bring one. Only use the label in your post it pack if you can take the box to the post office.

Your Offer

How Do I Get My Offer

You will receive a email notification that your items have arrived with us.

We will then carefully appraise your items.

Within 48HRS of your parcel arriving with us you will receive a call or email (depending on your chosen communication method) with a cash offer.

How Do I Accept My Offer

If you received your offer via email you will be asked to reply to that email with the words:

‘YES I ACCEPT THE OFFER’
or
‘NO I DO NOT ACCEPT THE OFFER’

If we call you with an offer we take your verbal acceptance as agreement to the offer we have given.
All calls are recorded for a record of your acceptance.

Or, if you don’t accept your offer you can ask for everything to be returned to you free of charge.

Returns & Items We Don’t Accept

How Do I Get My Items Back?

If for what ever reason you want your items back get in touch by phone, email or use the contact us page & we will arrange the return free of charge.

We will use Parcel Force to return your items to you fully tracked & insured.

We will send the parcel back to you ASAP.

What Items Can't I Send

Sadly we can’t accept anything & everything. Please take a look at the ‘What we buy’ & ‘what we don’t buy’ pages for a comprehensive list of acceptable & unacceptable items.

We Want
Gold
Silver
Vintage Costume Jewellery
Vintage Watches
Gold & Silver Coins
Military Medals

We Don’t Want
Copper, Brass & Nickel Coins.
EPNS, Silver Plate, Pewter, Brass & Copper
Porcelain, Pottery, Glass & Crystal
Toys, Books, Electronic Items, CD’s, DVD’s, Firearms, Mobile Phones, Clothing, Modern Items

If you’re unsure your items are acceptable please use the contact us page with a description or email photos to contact@strictly-vintage.com before you send them.

Are There Any Hidden Fees?

This service is designed to be 100% free at NO COST to you, the whole process will not cost you a penny even if you want your items back.

How Quick Can I Get My Cash?

As soon as you agree to the offer we can make a same day bank transfer which in most cases should arrive in your bank within 24hrs (this time may vary depending on your bank, weekends & bank holidays).

If you asked to be paid by cheque it will take 3-5 days for the cheque to arrive & 3-5 days for it to clear in your account (this time may vary depending on your bank, weekends & bank holidays).

We will do our best to get the cash to you as quick as possible.

Will I Have To Pay Anything?

We provide a 100% free service from start to finish, its as simple as that, it wont cost you anything.

What Are The Weight Limits on Parcels & Boxes?

Royal Mail special delivery plastic mailer bag for items up to 2kg.

Parcel Force label on a box for items up to 30kg.

How Should I Pack Items?

Always take care when packing your items, use tissue, old newspaper & bubble wrap if you have any. Make sure the items aren’t rattling around or loose, make sure the parcel is packed tight to save things banging together. Use lots of tape on boxes so they do not open in transit.

What Box Do I Use?

Any strong box will do , find a large one & put as much as you can in it up to 30kg.

I've Got More Than One Box Full, How Do I Send Them All?

Please email contact@strictly-vintage.com or use the contact us page & we will send you as many special delivery mailer bags or labels as you need.

If your question isn’t listed here please email use or use our contact us page.

Over 4 Million pounds paid out to thousands of happy customers for their unwanted items

Click here to order your FREE selling pack
Customer Guarantee

Established 2012

There is NO OBLIGATION to sell your items, if you are not happy with the price we offer we will send your items back 100% FREE of charge.

We will call or email you first with an offer rather than just sending you a payment.

We promise to make a fair & honest offer.

We will never sell or pass on your details to anyone else.

We will appraise your items carefully to make sure we don’t miss anything.

Click here to order your FREE selling pack